Terms & Conditions

Last updated: 3 September 2026

These Terms and Conditions (“Terms”) govern your access to and use of www.mrgarmz.com (the “Website”) and your purchase of products from Mr Garmz (“we,” “us,” or “our”).

By visiting our Website, creating an account, or placing an order, you agree to these Terms, along with our Privacy Policy, Shipping Policy, Fees and Payments Policy, and Return and Refund Policy.

If you do not agree with these Terms, please do not use our Website.

1. Eligibility

By using this Website, you confirm that:

You are legally capable of entering into a binding agreement under applicable law; or
You are using the Website under the supervision and with the consent of a parent or legal guardian.

You are responsible for ensuring that the information you provide is accurate, complete, and current.

2. Customer Accounts

You may be able to create an account to manage orders and access certain Website features.

You are responsible for:

Maintaining the confidentiality of your login information
Providing correct and updated account details
Restricting unauthorised access to your account
Informing us immediately of suspected unauthorised activity

We will not be responsible for loss caused by your failure to protect your login information, except where liability cannot legally be excluded.

We may suspend or terminate accounts involved in suspected fraud, abuse, or violation of these Terms.

3. Product Information

We make reasonable efforts to display accurate product descriptions, colours, images, measurements, fabrics, and other information.

However:

Colours may appear differently depending on your screen or device.
Handmade or printed products may have minor variations.
Product measurements may vary slightly.
Product availability may change without notice.

Such minor variations will not necessarily be considered defects.

Please review the product description, care instructions, and size chart before placing an order.

4. Prices and Taxes

All prices are displayed in Indian Rupees (INR) unless otherwise stated.

Prices may include or exclude applicable taxes depending on how they are displayed during checkout. Shipping, Cash on Delivery, handling, customs, or other charges may be added where applicable and will be shown before order confirmation.

We may change prices at any time. Price changes will not ordinarily affect an order that has already been accepted and confirmed.

5. Orders

Placing an order constitutes an offer to purchase the selected products. An order is accepted only when we confirm it or dispatch the products.

We may reject, limit, hold, or cancel an order due to:

Product unavailability
Incorrect pricing or product information
Payment failure
Suspected fraud or unauthorised activity
Incorrect or incomplete customer details
Delivery restrictions
Misuse of promotional offers
Violation of these Terms

If we cancel a prepaid order, the amount received for the cancelled products will be refunded according to our Refund Policy.

6. Payments

Payments are processed through third-party payment providers. Available payment methods will be displayed during checkout.

By submitting payment information, you confirm that you are authorised to use the selected payment method.

Your transaction may also be subject to the terms and privacy policies of the relevant payment provider.

Please refer to our Fees and Payments Policy for additional information.

7. Shipping and Delivery

Orders are shipped according to our Shipping Policy. Delivery dates are estimates and may be affected by courier delays, weather conditions, public holidays, customer availability, or other circumstances outside our reasonable control.

You are responsible for providing a complete and correct delivery address and an active contact number.

Please refer to our Shipping Information page for detailed delivery terms.

8. Returns, Exchanges and Refunds

Returns, exchanges, cancellations, and refunds are governed by our Return and Refund Policy.

Products must meet the stated eligibility requirements. Certain products may be non-returnable because of hygiene, personalisation, final-sale status, or other disclosed reasons.

Nothing in these Terms limits any mandatory consumer rights available under applicable law.

9. Discount Codes and Promotions

Promotional offers and discount codes may be subject to:

Expiry dates
Minimum order values
Product or category restrictions
Customer eligibility requirements
Usage limits
Restrictions on combining multiple offers

Discounts must be applied during checkout and cannot ordinarily be applied after an order has been placed.

We may withdraw or cancel an offer in cases of technical error, misuse, fraud, or where otherwise permitted by law.

10. Product Use and Care

You are responsible for following the care, washing, handling, and usage instructions supplied with a product.

We are not responsible for damage resulting from:

Improper washing or drying
Failure to follow care instructions
Alterations or repairs by third parties
Normal wear and tear
Misuse, negligence, or accidental damage

11. Intellectual Property

All content available on the Website, including:

Brand names and logos
Product photographs and videos
Website design and layout
Graphics and illustrations
Written content
Product names and descriptions

is owned by or licensed to Mr Garmz and is protected by applicable intellectual-property laws.

You may access the Website for personal and non-commercial use only. You may not reproduce, copy, modify, publish, sell, distribute, or commercially exploit Website content without our prior written permission.

12. Customer Reviews and Content

If you submit a review, photograph, comment, testimonial, or other content, you confirm that:

You created it or have permission to share it.
It is accurate and not misleading.
It does not violate another person’s rights.
It is not unlawful, abusive, defamatory, or offensive.

You grant us a non-exclusive, worldwide, royalty-free licence to use, reproduce, publish, edit, and display submitted content for operating and promoting our business, subject to applicable law.

We may remove customer content that violates these Terms or is otherwise inappropriate.

13. Prohibited Activities

You must not:

Use the Website for unlawful or fraudulent purposes.
Attempt to gain unauthorised access to the Website or another user’s account.
Introduce viruses, malicious code, or harmful technology.
Scrape, copy, or extract Website content without permission.
Interfere with Website security or functionality.
Provide false customer, delivery, or payment information.
Misuse discount codes, returns, refunds, or promotional offers.
Impersonate another person or organisation.
Infringe intellectual-property or privacy rights.
Use the Website to harass, threaten, or harm others.

We may restrict or terminate access if these conditions are violated.

14. Third-Party Services and Links

Our Website may use or link to services provided by Shopify, payment providers, courier partners, social-media platforms, and other third parties.

We do not control and are not responsible for the content, availability, security, or privacy practices of independent third-party websites and services.

Your use of those services may be subject to separate terms and policies.

15. Website Availability

We aim to keep the Website accurate, secure, and available. However, we do not guarantee that it will always operate without interruption, delay, or error.

We may suspend, modify, or discontinue any part of the Website for maintenance, security, operational, or business reasons.

16. Disclaimer of Warranties

To the maximum extent permitted by law, the Website and its content are provided on an “as available” basis.

We do not guarantee that:

The Website will always be available or error-free.
All information will always be complete or current.
The Website will be free from every harmful or technical component.
Products will meet preferences that were not included in the product description.

Nothing in these Terms excludes warranties or protections that cannot legally be excluded.

17. Limitation of Liability

To the maximum extent permitted by applicable law, Mr Garmz will not be liable for indirect, incidental, special, or consequential losses arising from the use of the Website or products.

Where liability cannot be excluded, our total liability relating to a particular order will generally be limited to the amount paid for that order, except where a different remedy or liability is required by law.

We are not responsible for delays or failures caused by events outside our reasonable control.

18. Indemnification

To the extent permitted by law, you agree to compensate Mr Garmz for losses, claims, or reasonable expenses resulting from:

Your unlawful use of the Website
Your violation of these Terms
Your infringement of another person’s rights
Fraudulent or abusive activity conducted through your account

This section does not apply where the loss was caused by our own unlawful conduct or negligence.

19. Force Majeure

We will not be responsible for delays or failure to perform obligations caused by circumstances beyond our reasonable control, including:

Natural disasters
Extreme weather
Epidemics or public-health emergencies
Government restrictions
Strikes or transport disruptions
Courier or supply-chain interruptions
Internet, power, or system failures

We will make reasonable efforts to resume affected services when possible.

20. Privacy

Our collection and use of personal information are governed by our Privacy Policy.

By using the Website, you acknowledge that your information may be processed as described in that policy.

21. Suspension and Termination

We may suspend or terminate your access to the Website if you:

Violate these Terms
Engage in suspected fraud or unlawful activity
Abuse our staff, services, or policies
Create security or operational risks

Termination will not affect rights and obligations that arose before termination.

22. Governing Law and Jurisdiction

These Terms are governed by the laws of India.

Subject to applicable consumer-protection laws, courts located in [City, State] will have jurisdiction over disputes relating to these Terms, the Website, or an order.

Before starting formal proceedings, both parties are encouraged to attempt to resolve the dispute through good-faith communication.

23. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to remain effective.

24. No Waiver

Our failure to enforce any provision of these Terms does not waive our right to enforce that provision or any other provision in the future.

25. Entire Agreement

These Terms and the policies referenced within them constitute the entire agreement between you and Mr Garmz concerning your use of the Website and purchases made through it.

26. Changes to These Terms

We may update these Terms periodically to reflect changes in our services, policies, or legal obligations.

Updated Terms will be posted on this page with a revised “Last updated” date. Your continued use of the Website after an update constitutes acceptance of the revised Terms where permitted by law.

27. Contact Us

For questions about these Terms, contact us:

Business Name: Mr Garmz
Legal Business Name: [Enter registered business name]
Email: [Enter customer-support email]
Phone/WhatsApp: [Enter contact number]
Registered Address: [Enter complete registered business address]
Website: https://www.mrgarmz.com