Shipping Information

Last updated: 3 September 2026

At Mr Garmz, we aim to process and deliver your order safely and within the estimated delivery timeline. This Shipping Policy applies to purchases made through www.mrgarmz.com.

Order Processing

Orders are generally processed within [1–3 business days] after payment confirmation.

Orders placed on Sundays, public holidays, or during major sales may require additional processing time. Cash on Delivery orders may be processed only after successful order verification.

Once an order has been dispatched, you will receive tracking information through email, SMS, or WhatsApp using the contact details provided during checkout.

Delivery Timeline

Estimated delivery timelines are:

Metro cities: [3–5 business days]
Other Indian locations: [5–8 business days]
Remote locations: [7–12 business days]
International orders: [7–15 business days, if available]

These timelines are estimates and begin after the order has been dispatched. They are not guaranteed delivery dates.

Delivery may take longer during sales, festivals, public holidays, extreme weather, transport disruptions, or other circumstances beyond our reasonable control.

Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before you complete your order.

We may offer free shipping based on:

Order value
Delivery location
Promotional offers
Selected products

Cash on Delivery or handling charges may apply to eligible orders and will be disclosed during checkout.

Order Tracking

Once your order is shipped, a tracking link or tracking number will be shared through email, SMS, or WhatsApp.

Tracking information may take up to 24–48 hours after dispatch to become active on the courier partner’s website.

If you do not receive tracking information within the expected processing period, please contact our customer-support team.

Incorrect or Incomplete Address

Customers are responsible for providing a complete and accurate delivery address, including:

House, building, or flat number
Street and locality
City and state
Correct PIN code
Active phone number

Please contact us immediately if you need to correct your delivery details. Address changes may not be possible after an order has been dispatched.

Mr Garmz will not be responsible for delivery delays or failed deliveries caused by incorrect, incomplete, or outdated information provided by the customer.

Additional shipping charges may apply if an order must be shipped again because of an incorrect address, an unavailable recipient, or refusal of delivery.

Delivery Attempts

Our courier partner may make multiple delivery attempts depending on its policies.

Please ensure that someone is available to receive the parcel and that the phone number provided with the order is active.

If all delivery attempts are unsuccessful, the parcel may be returned to us. Reshipping charges may apply if you request another delivery attempt.

Cash on Delivery Orders

Cash on Delivery may be available only for selected PIN codes and order values.

We may contact you by phone, SMS, or WhatsApp to confirm a Cash on Delivery order before processing it. Unverified or suspicious orders may be cancelled.

Please keep the exact payable amount available at the time of delivery, where required by the courier partner.

Delayed Shipments

Occasionally, shipments may be delayed due to:

High order volumes
Public holidays or festivals
Weather conditions
Courier or transportation disruptions
Government restrictions
Remote delivery locations
Incorrect customer information
Other events beyond our reasonable control

We will make reasonable efforts to provide updates, but we cannot guarantee delivery within the original estimated timeline when a delay is caused by a third party or an event outside our control.

Damaged or Tampered Packages

Please inspect the package before accepting delivery.

If the package appears visibly damaged, opened, or tampered with, you may refuse the delivery and contact us immediately.

If you receive a damaged, defective, incorrect, or incomplete product, please contact us within [24/48 hours] of delivery with:

Your order number
A clear unboxing video
Photographs of the outer packaging
Photographs of the shipping label
Photographs or videos of the received product

Claims submitted without sufficient evidence may be difficult to verify. Eligibility for replacement or refund will be determined according to our Return and Refund Policy.

Lost Shipments

If the tracking information shows no movement for an unusually long period or the parcel appears to be lost, please contact us.

We will raise an investigation with the courier partner. A replacement or refund, where applicable, will be processed only after the courier partner completes its investigation and confirms the shipment status.

Shipment Marked Delivered but Not Received

If your order is marked as delivered but you have not received it:

Check with family members, neighbours, reception, or building security.
Confirm that the delivery address provided was correct.
Contact us within [24/48 hours] of the delivery update.

We will coordinate with the courier partner to investigate the delivery. Investigations and resolutions are subject to the courier partner’s procedures and available delivery evidence.

Multiple Shipments

An order containing multiple products may be shipped in separate packages. In such cases, you may receive different tracking numbers and packages on different dates.

You will not be charged additional shipping fees solely because we divide an order into multiple shipments.

International Shipping

International shipping is available only if shown during checkout.

International customers may be responsible for customs duties, import taxes, clearance fees, or other charges imposed by the destination country. These charges are not included in the product or shipping price unless specifically stated.

Customers are responsible for confirming their country’s import rules before placing an order. Delays caused by customs authorities are beyond our control.

Order Cancellation After Dispatch

Orders generally cannot be cancelled after dispatch.

If a dispatched order is refused or returned to us, shipping and return-to-origin charges may be deducted from any eligible refund, where permitted and previously disclosed.

Please review our Cancellation, Return and Refund Policy for complete details.

Contact Us

For shipping or delivery assistance, please contact us:

Business Name: Mr Garmz
Email: [Enter customer-support email]
Phone/WhatsApp: [Enter contact number]
Business Address: [Enter complete business address]
Website: https://www.mrgarmz.com