Return & Refund Policy

Last updated: 3 September 2026

At Mr Garmz, we want you to be satisfied with your purchase. This Return and Refund Policy explains the conditions for returns, exchanges, cancellations, and refunds for orders placed through www.mrgarmz.com.

Return Eligibility

You may request a return within [7 days] of receiving your order.

To qualify for a return:

The product must be unused, unworn, unwashed, and undamaged.
All original tags, labels, accessories, and packaging must be intact.
The product must not have stains, odour, alterations, or signs of use.
You must provide the order number and proof of purchase.
The return request must be submitted within the applicable return period.

Products that do not meet these conditions may be rejected and returned to the customer.

How to Request a Return

To request a return, contact our customer-support team with:

Your full name
Order number
Product name
Reason for the return
Clear photographs or videos of the product, where relevant

Please do not send a product back without receiving return instructions from us. Unauthorised returns may not be accepted.

Submitting a return request does not automatically mean that the return has been approved.

Non-Returnable Products

The following products cannot ordinarily be returned or exchanged:

Products marked “Final Sale” or “Non-Returnable”
Custom-made, personalised, or altered products
Gift cards
Innerwear, undergarments, or other hygiene-sensitive products
Products damaged due to misuse or improper care
Used, worn, washed, stained, or altered products
Products without their original tags or packaging
Free gifts or promotional products
Products returned after the applicable return period

This restriction does not affect any rights available to you under applicable consumer-protection laws for defective, damaged, or incorrectly supplied products.

Size-Related Returns or Exchanges

Please review the product description and size chart carefully before placing your order.

If you order an incorrect size, an exchange may be offered subject to:

Product availability
The product meeting our return conditions
The exchange request being submitted within [7 days] of delivery

Shipping or handling charges for size-related exchanges may be payable by the customer.

If the requested replacement size is unavailable, we may offer store credit or a refund according to the circumstances and this policy.

Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, incorrect, or incomplete product, contact us within [24/48 hours] of delivery.

Please provide:

Your order number
Clear photographs of the product
Photographs of the outer packaging and shipping label
An unboxing video, if available

After verification, we may offer a replacement, exchange, store credit, or refund as appropriate.

An unboxing video helps us verify transit damage or missing items, but it does not limit any rights you may have under applicable law.

Return Shipping

For an approved return caused by a damaged, defective, or incorrect product, we will arrange reverse pickup where service is available or provide further return instructions.

For returns requested because of size, preference, or change of mind, return shipping charges of [₹ amount] may be payable by the customer or deducted from the refund.

Reverse pickup availability depends on the customer’s PIN code and courier coverage. If reverse pickup is unavailable, the customer may be required to ship the product to the return address provided by our support team.

Customers should use a trackable shipping service when sending a return independently. We are not responsible for returned parcels lost before reaching us.

Return Inspection

All returned products are inspected after reaching our facility.

The inspection process may take approximately [2–5 business days]. We will notify you after the return has been inspected and whether the refund, exchange, or store credit has been approved.

If a returned product does not meet our eligibility conditions, the request may be rejected. The product may be sent back to the customer, and additional shipping charges may apply.

Exchanges

Approved exchanges are subject to product and size availability.

A replacement will be dispatched after the returned product passes inspection. If the requested replacement is unavailable, we may offer:

Another available size or product
Store credit
A refund to the original payment method

Only one exchange may be permitted per order or product unless the replacement received is defective or incorrect.

Refunds

Once a return is received, inspected, and approved, the refund will be initiated within [5–7 business days].

Refunds for prepaid orders will generally be issued to the original payment method.

For Cash on Delivery orders, approved refunds may be issued through bank transfer, UPI, or store credit. You may be asked to provide the necessary refund details securely.

After a refund is initiated, the time required for the amount to appear in your account depends on your bank or payment provider.

Shipping and Other Charges

Original shipping charges, Cash on Delivery fees, gift-wrapping charges, and convenience fees are generally non-refundable unless:

We supplied an incorrect product;
The product was damaged or defective on arrival; or
A refund of those charges is required under applicable law.

Return shipping charges may be deducted from the refund for eligible preference-based or size-related returns.

Discounts and Promotional Orders

For products purchased using a discount code or promotional offer, the refund will be based on the amount actually paid for the returned product.

If returning an item causes the remaining order to no longer meet the conditions of a discount or promotional offer, the applicable discount may be adjusted when calculating the refund.

Free gifts received as part of an offer must also be returned in unused condition. If they are not returned, their value may be deducted from the refund where clearly disclosed and permitted.

Cash on Delivery Orders

Cash on Delivery charges are non-refundable unless the delivered product was defective, damaged, or incorrect.

Customers who repeatedly refuse confirmed Cash on Delivery orders may have Cash on Delivery disabled for future purchases.

Order Cancellation

To request an order cancellation, contact us as soon as possible.

An order may be cancelled only if it has not entered processing or been dispatched. Once an order has been dispatched, it cannot ordinarily be cancelled and must follow the applicable return process after delivery.

If an eligible prepaid order is cancelled before dispatch, the refund will be issued to the original payment method.

We reserve the right to cancel an order due to:

Product unavailability
Pricing or technical errors
Failed payment verification
Incomplete or incorrect customer information
Suspected fraud or policy misuse
Delivery service limitations

If we cancel a prepaid order, the amount paid for the cancelled products will be refunded.

Refused and Undelivered Orders

If an order is refused, repeatedly undeliverable, or returned because of an incorrect address or unavailable recipient, shipping and return-to-origin charges may be deducted from any eligible refund where permitted.

For Cash on Delivery orders returned to us, we may restrict Cash on Delivery for future orders.

Late or Missing Refunds

If you have not received an approved refund:

Check your bank or payment account again.
Contact your card issuer, bank, or payment provider.
Allow for the provider’s standard processing time.
Contact us with your order number and refund details if the amount is still missing.

Policy Misuse

We may refuse a return, exchange, or refund where we reasonably identify:

A product different from the one supplied
Excessive wear or intentional damage
Altered tags or packaging
False claims or fraudulent activity
Repeated misuse of our return process

Such decisions will not limit any mandatory rights available under applicable law.

Changes to This Policy

We may update this Return and Refund Policy periodically. Changes will be posted on this page with a revised “Last updated” date.

The policy applicable to your order will generally be the version displayed when the order was placed, subject to applicable law.

Contact Us

For return, exchange, cancellation, or refund assistance, contact us:

Business Name: Mr Garmz
Email: [Enter customer-support email]
Phone/WhatsApp: [Enter contact number]
Return Address: [Enter complete return address]
Website: https://www.mrgarmz.com